Question 1

What does RIC Agency actually do?

Accepted Answer

RIC Agency gives your business an AI assistant that automatically replies to WhatsApp messages and Facebook/Instagram comments — in Swahili or English, instantly, 24 hours a day — so customers never wait for a response.

Question 2

How much does it cost?

Accepted Answer

Plans start at TZS 50,000/month for WhatsApp-only auto-reply (Starter), TZS 120,000/month for WhatsApp plus comment automation (Growth), and TZS 250,000+/month for the full package with broadcast campaigns and analytics (Pro). A one-time setup fee applies, discussed at signup.

Question 3

Do I need a new WhatsApp number?

Accepted Answer

No. RIC Agency connects to the WhatsApp Business number and Facebook Page you already use — customers keep messaging the same number and Page they already know.

Question 4

How long does setup take?

Accepted Answer

Most businesses are live within a day or two. There's no lengthy approval process — you share access to your existing WhatsApp Business and Facebook accounts directly with our team.

Question 5

Will the AI post things I haven't approved?

Accepted Answer

By default, no. AI-drafted replies to public comments wait in a review queue for your approval before they post. WhatsApp DM replies are sent automatically since they're private, one-to-one conversations.

Question 6

Does RIC Agency offer anything besides automation?

Accepted Answer

Yes — RIC Agency is a full-service agency. Beyond WhatsApp and comment automation, we also offer content creation and social media management, video and TV advert production, documentary production, and custom software/systems design, quoted separately from the monthly plans.