Question 1

What does RIC Agency actually do?

Accepted Answer

RIC Agency gives your business an AI assistant that automatically replies to WhatsApp messages and Facebook/Instagram comments — in Swahili or English, instantly, 24 hours a day — so customers never wait for a response.

Question 2

How much does it cost?

Accepted Answer

We quote every business individually. The price depends on the package you need — WhatsApp only (WhatsApp Starter), WhatsApp plus Facebook and Instagram comments (Engagement), or everything including broadcast campaigns and analytics (Business) — and on the setup your business needs. Request a quote and our team will get back to you within a day.

Question 3

Do I need a new WhatsApp number?

Accepted Answer

No. RIC Agency connects to the WhatsApp Business number and Facebook Page you already use — customers keep messaging the same number and Page they already know.

Question 4

How long does setup take?

Accepted Answer

Most businesses are live within a day or two. There's no lengthy approval process — you share access to your existing WhatsApp Business and Facebook accounts directly with our team.

Question 5

Will the AI post things I haven't approved?

Accepted Answer

By default, no. AI-drafted replies to public comments wait in a review queue for your approval before they post. WhatsApp DM replies are sent automatically since they're private, one-to-one conversations.

Question 6

Does RIC offer anything besides the auto-reply assistant?

Accepted Answer

Yes. RIC Agency and RIC Tech are part of Shechinah Group, and we also build custom AI systems for business, websites and web apps, and mobile apps, and produce commercials and documentaries, radio and TV adverts and jingles, graphic design and print, and full social media management. Each is quoted to your project.